Premium Support
SLA-backed response times, a dedicated CSM, and a private Slack channel — for teams that ship fast.
Free Nuvi support is fast and friendly — but if your store is your business, you want guarantees. Premium Support adds priority queues, named contacts who know your store, and an SLA you can hold us to.
How it works
Direct line
Private Slack channel with your CSM + a Nuvi engineer. No tickets, no queue — just a conversation.
SLA you can rely on
Sub-hour first response, 4-hour critical bug acknowledgement, monthly uptime reports.
Quarterly business reviews
Your CSM walks through usage, opportunities, and what's coming — with the roadmap built around your asks.
Migration & onboarding
Hands-on help moving from Shopify, WooCommerce, or Wix. Theme tuning, data import, redirect map.
Three levels of support
Free is bundled with every plan; Premium and Enterprise unlock named contacts and SLAs.
Email + community forum
- Email support, 24h target
- Help center + Discord
- Public roadmap
Named CSM + private Slack
- Sub-hour first response
- Private Slack channel
- Quarterly business review
- Migration assistance
24/7 + dedicated team
- 24/7 phone + Slack
- Dedicated account manager
- 99.99% uptime SLA
- Custom contracts + DPA
Built into the platform
No third-party integration to maintain — every Nuvi service ships in your existing dashboard.
Run your store with backup
Talk to us about your team, scale, and constraints — we'll quote a support plan that fits.